⚡Free Shipping on Orders Over $50!

Shipping policy

SHIPPING POLICY

IN-STORE PICKUP

We offer in-store pickup for online orders at:
     Boot Country
     6467 U.S. Hwy 49
     Hattiesburg, MS 39401

Please select “Pick Up” at checkout.

  • Orders will be ready within 36 hours (excluding weekends).
  • You will receive an email notification when your order is ready.
  • Pickup is available during store hours:

🚚 SHIPPING

We strive to process and ship orders as quickly as possible.

  • Orders are typically processed within 1–3 business days.
  • Most orders ship within 24 hours, but processing times may vary.
  • Orders placed after 12:00 PM CST on Friday may not be processed until Monday.

Shipping rates and delivery times are calculated at checkout and may vary depending on location and item(s).

Please Note:

  • Delivery timeframes are estimates and not guaranteed
  • UPS does not deliver to P.O. Boxes
  • Additional charges may apply for multiple delivery attempts
  • Tracking information will be emailed once your order ships

Order Changes/Cancellations:
Orders cannot be modified or canceled once they have been fulfilled.

⚠️ SHIPPING LIABILITY DISCLAIMER

Boot Country is not responsible for:

  • Carrier delays (USPS, UPS, etc.)
  • Lost, stolen, or damaged packages once in transit
  • Packages marked as “Delivered” by the carrier
  • Incorrect or incomplete shipping addresses provided at checkout

Customers are responsible for filing claims directly with the shipping carrier:

  • UPS Claims
  • USPS Claims

We strongly recommend retaining tracking information and shipping receipts for all returns or claims.

📦 LOST OR MISSING PACKAGES

If your package is lost in transit:

If the carrier confirms the package is lost:

  • We will reship the item(s) if available
  • If unavailable, a refund will be issued

Important:

  • If tracking shows “Delivered,” we are unable to issue a refund
  • Customers must contact the carrier for resolution

📍 WRONG ADDRESS DISCLAIMER

It is the customer’s responsibility to ensure the shipping address is correct at checkout.

  • Orders returned due to an incorrect or undeliverable address may be reshipped at the customer’s request. The customer is responsible for all reshipping costs.
  • Customers must provide an updated address before reshipment
  • Additional shipping fees may apply

If you need to update your address, please contact us immediately after placing your order. While we will do our best to assist, we cannot guarantee changes once an order has been processed.

Boot Country is not responsible for orders shipped to incorrectly provided addresses.

UNDELIVERABLE / REFUSED PACKAGES

Packages that are:

  • Unclaimed
  • Refused
  • Returned due to delivery failure

Will be processed as a return once received. Refunds will be issued to the original payment method, minus any applicable shipping charges.

If you would like the package reshipped, you will be responsible for the new shipping cost.

TRACKING & DELIVERY

  • Please allow 1–4 business days for tracking updates to appear
  • In rare cases, tracking may not update even though the package is in transit

If your package is delayed, please contact the carrier directly before reaching out to us.

SHIPPING GUARANTEES

Boot Country does not guarantee delivery times provided by USPS or UPS.

  • Processing time (1–3 business days) is separate from shipping time
  • We are not responsible for carrier delays
  • Expedited shipping fees are non-refundable if the carrier fails to meet delivery estimates

For delivery issues, please contact:

  • USPS: 1-800-ASK-USPS
  • UPS: 1-888-742-5877